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Returns & Exchanges
We gladly accept returns as it is a fantastic opportunity for us to show you our honesty and transparency. We will also get your feedback to improve our products and services. We encourage you to return because your satisfaction and comfort is our utmost priority. We don’t want our customers to get even slightly dissatisfied, hence we advise you to go ahead and ask for refund/exchange.
1.We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the returned product(s) to reach us.
2.Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
3.Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.
4.Shipping Charges are Non-Refundable
5.You can get in touch with us about any issues at our customer support also reach us on +91 8849837504 All queries will be solved between Monday-Sunday, 10 am- 8 pm. All pending queries will be solved on priority the next day. All queries will be solved between Monday-Sunday, 10 am- 8 pm. All pending queries will be solved on priority the next day.
6.Cancellations will only be possible till the order has not been dispatched from our warehouse.
7.Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact
Make sure the garment is unused and in good state. You are required to return the main product ONLY.
FOR CUSTOM GARMENTS
We want to provide every customer a wonderful experience. However, it is not very sustainable for us to offer returns and exchanges for a custom garment as it is already manufactured according to your specifications and can’t be sold to anyone else. We will gladly replace items if they are defective or damaged. If you discover a manufacturing defect with a product you bought from our store, please send us an email at westilloformen@gmail.com from the email you placed the order with. We also provide a free alteration within 15 days, starting from the day you received your order.
